Privacy Policy
At Level Ten we respect the privacy of visitors to our online and mobile resources published by Mayor Enterprises Ltd t/a Level Ten. This policy is concerned with how we collect information, what we do with it and what controls you have over your personal information.
We take our duty to process your personal information very seriously. This policy explains how we collect, manage, use and protect your personal information.
We will usually collect basic personal information about you like your name, postal address, telephone number, email address and your payment details to provide services or products.
We will be very clear with you that we wish to collect such information, our reason for collecting such information, and we would only do so with your consent.
We collect your personal information in connection with providing services or products.
The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don't have to disclose any of this information to browse our site. However, if you choose to withhold requested information, we may not be able to provide you with certain services.
Sometimes, with your consent, we will process your personal information to provide you with information about our work or our activities that you have requested or are expecting.
On other occasions, we may process personal information when we need to do this to fulfil a contract or where we are required to do this by law or other regulations.
By submitting your email address through the Website, you are expressly consenting to receive
emails from Level Ten Consultancy concerning offers and advertisements. To opt-out of receiving email
messages from us, click on the “Unsubscribe” link contained in each email. Please allow up to 10 business days for us to process your request.
Please note that if you decide not to receive marketing emails from us, you may still receive
transactional email messages regarding your account. If you have questions or concerns
regarding this provision, please contact us at jenny@leveltenconsultancy.com
We will also hold information about you so that we can respect your preferences for being contacted by us.
When you provide it to us directly.
When you provide permission to share it with us.
When you provide permission to other organisations to share it with us e.g. YouTube, Facebook.
When we collect it as you use our website – see Section for details of our cookie policy.
All the personal information we process is processed within the EEA. However for the purposes of IT hosting and maintenance your information may be situated outside of the European Economic Area (EEA). This will be done in accordance with guidance issued by the Information Commissioner’s Office.
We have a number of lawful reasons that mean we can use your personal information. One of these is something called 'legitimate interests'. Broadly speaking Legitimate Interests means we can process your personal information if:
We have a genuine and legitimate reason, and we are not harming any of your rights and interests.
We do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security, taxation and criminal investigations and in the following instances:
If you have agreed that we may do so.
When we use other companies to provide services on our behalf, e.g. processing, mailing or delivering orders, sending mail and emails, customer analysis, assessment, when using auditors/advisors or processing credit/debit card payments.
Third party partners of Level Ten Consultancy
If we merge with another organisation to form a new entity, information may be transferred to the new entity.
We may disclose aggregate statistics about our site visitors, supporters, customers and sales to describe our services and operations to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics won’t include any personally identifying information.
And, we will never sell or rent your personal information to other organisations.
We hold your information only as long as necessary for each reason that we use it. We have provided some examples of the time we will keep your information in this paragraph but you can contact us for more information.
If you decide not to work with Level Ten Consultancy anymore or request that we have no further contact with you, we will keep some basic information in order to avoid sending you unwanted materials in the future and to ensure that we don’t accidentally duplicate information.
If you make a purchase from us, we will keep the purchase information for a period of seven years for accounting purposes.
This policy explains what cookies are, how Level Ten Consultancy uses them on our websites and what you can do to manage how they are used.
Cookies and how they benefit you
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help us:
Make our website work as you'd expect.
Remember your settings during and between visits.
Improve the speed/security of the site.
Allow you to share pages with social networks like Facebook.
Continuously improve our website for you.
Granting us permission to use cookies.
If the settings on your browser that you are using to view this website are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These dates can be:
Some date in the future – which might be a few minutes or a few hours from now (to track something like your shopping cart in an online store). The cookie might expire many years in the future, to keep track of your browser for a long time.
When you close your browser – this is called a session cookie, the next time you start your browser these will have vanished.
Some date in the past – this is how the server asks a browser to remove a previously-stored cookie.
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spend on the site, what page they look at, etc. This helps us to continuously improve our website. These analytics programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to to develop our services for you. Our site uses the following analytics programs:
Advertising or targeting cookies
These types of cookies are used to deliver adverts which will be more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of the advertising campaign. They are normally placed by advertising networks with the organisation's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Targeting or advertising cookies will often be linked to site functionality provided by the other organisation.
Link to social networks, like Facebook, who may use information to provide targeted advertising to you on other websites.
So you can easily 'Like' or 'Share' our content on social network sites, we have sharing buttons on our site at the bottom of each page.
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so, however, will likely limit the functionality of ours and a large proportion of the world's websites as cookies are a standard part of most modern websites.
We reserve the right, at any time and without notice, to update or modify this Privacy Policy,
simply by posting such update or modification on the Website. Any such change, update, or
modification will be effective immediately upon posting on the Website. You consent to such
changes through your continued use of the Website.
If you have questions about this Privacy Policy or want to contact us, please send an email to